Privacy Policy

Athar Scents respects your privacy and is committed to protecting your personal information in accordance with applicable data protection standards.

INFORMATION WE COLLECT

When you place an order or interact with our website, we may collect:

• Name
• Phone number
• Delivery address
• Email address
• Payment information, processed securely through our third-party payment gateway during checkout
• Technical data such as IP address, browser type, and browsing behavior on our website (via cookies, see below)

HOW WE USE YOUR INFORMATION

Your information is used to:

• Process and deliver orders
• Provide customer support
• Improve our services and website experience
• Communicate order updates and important account information
• Detect and prevent fraud

PAYMENT DATA

Card payments (Credit/Debit) are processed through Paymob, our secure, PCI-compliant third-party payment gateway. Athar Scents does not store your full card details on its own servers.

COOKIES & TRACKING

Our website uses cookies and similar technologies to keep your cart and preferences saved as you browse, keep you signed in to your account, and, where enabled, analyze site traffic to improve your experience. You can control or disable cookies through your browser settings, though this may affect certain website features.

DATA PROTECTION & SHARING

Athar Scents does not sell or rent customer information to third parties. Your information may only be shared with:

• Delivery/courier partners, to fulfill your order
• Paymob, to process card transactions
• Service providers who help operate our website, under confidentiality obligations

DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law for accounting and tax purposes.

YOUR RIGHTS

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal or operational requirements

To exercise any of these rights, please contact us using the details below.

SECURITY

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

UPDATES

Athar Scents reserves the right to update this Privacy Policy when necessary. Any changes will be reflected on this page with an updated revision date.