Shipping & Delivery Policy
We ship across all governorates in Egypt through our fulfillment partner. Delivery times below vary depending on your location, and represent the first delivery attempt.
DELIVERY ZONES & TIMELINE
| Zone | Areas Covered | First Delivery Attempt |
|---|---|---|
| Zone 1 | Greater Cairo (Cairo, Giza, Badr City, El Shorouk, Abu Rawash, 15 May, Desert Road KM28, Saqqara, Shobra El Kheima, 6th of October) | 1 business day |
| Zone 2 | Alexandria (incl. Desert Road KM21) | 1–2 business days |
| Zone 3 | Delta & Canal (Qalyubia, Monufia, Sharqia, Sadat City, El Salam City, Gharbia, Dakahlia, Beheira, Damietta, Kafr El Sheikh, 10th of Ramadan, Port Said, Ismailia, Suez, Obour City, Ain Sokhna) | 1–3 business days |
| Zone 4 | Upper Egypt 1 (Fayoum, Beni Suef, Assiut, Sohag) | 2–4 business days |
| Zone 5 | Upper Egypt 2, Red Sea & North Coast (Qena, Luxor, Aswan, Hurghada, Ras Ghareb, Safaga, North Coast, Marsa Matrouh) | 3–5 business days |
| Zone 6 | Remote Areas (New Valley, North Sinai, Marsa Alam, Abu Simbel, Salloum, Halayeb & Shalatin, Oases, South Sinai) | 5 business days |
ORDER PROCESSING TIME
Orders are processed and prepared for shipping on the same day of confirmation, before being handed to our courier.
SHIPPING FEES
Shipping fees vary depending on your delivery zone and order weight. Orders exceeding 2kg may incur additional charges based on actual or volumetric weight.
CASH ON DELIVERY (COD)
Cash on Delivery is available on all orders across Egypt.
PAYMENT METHODS
We accept Cash on Delivery (COD) as one of our payment options.
SECURE PAYMENT OPTIONS
We also offer Credit/Debit Card payments, with no additional fees or price differences compared to Cash on Delivery. Your payment information and personal data are handled securely. For more details, please review our Privacy Policy.
ORDER TRACKING
Once your order is shipped, you will receive a tracking number to monitor your shipment status.
DELIVERY ATTEMPTS
Our courier will attempt delivery according to the estimated timeline above. If delivery is unsuccessful on the first attempt, a second attempt will be made. If the customer cannot be reached, the order will be returned and canceled.
DAMAGED OR LOST SHIPMENTS
Customers are eligible to check their order during the delivery process. If the product appears defective, broken, leaking, or if the wrong item was delivered, the customer has the right to refuse receiving the order and report the issue immediately. Athar Scents will either reship the product or process a refund via the original payment method. For more details, please refer to our Return & Refund Policy.
CONTACT
For any shipping or delivery inquiries, contact our support team with your order details.
Contact UsShipping & Delivery Policy
We ship across all governorates in Egypt through our fulfillment partner. Delivery times below vary depending on your location, and represent the first delivery attempt.
DELIVERY ZONES & TIMELINE
| Zone | Areas Covered | First Delivery Attempt |
|---|---|---|
| Zone 1 | Greater Cairo (Cairo, Giza, Badr City, El Shorouk, Abu Rawash, 15 May, Desert Road KM28, Saqqara, Shobra El Kheima, 6th of October) | 1 business day |
| Zone 2 | Alexandria (incl. Desert Road KM21) | 1–2 business days |
| Zone 3 | Delta & Canal (Qalyubia, Monufia, Sharqia, Sadat City, El Salam City, Gharbia, Dakahlia, Beheira, Damietta, Kafr El Sheikh, 10th of Ramadan, Port Said, Ismailia, Suez, Obour City, Ain Sokhna) | 1–3 business days |
| Zone 4 | Upper Egypt 1 (Fayoum, Beni Suef, Assiut, Sohag) | 2–4 business days |
| Zone 5 | Upper Egypt 2, Red Sea & North Coast (Qena, Luxor, Aswan, Hurghada, Ras Ghareb, Safaga, North Coast, Marsa Matrouh) | 3–5 business days |
| Zone 6 | Remote Areas (New Valley, North Sinai, Marsa Alam, Abu Simbel, Salloum, Halayeb & Shalatin, Oases, South Sinai) | 5 business days |
ORDER PROCESSING TIME
Orders are processed and prepared for shipping on the same day of confirmation, before being handed to our courier.
SHIPPING FEES
Shipping fees vary depending on your delivery zone and order weight. Orders exceeding 2kg may incur additional charges based on actual or volumetric weight.
CASH ON DELIVERY (COD)
Cash on Delivery is available on all orders across Egypt.
PAYMENT METHODS
We accept Cash on Delivery (COD) as one of our payment options.
SECURE PAYMENT OPTIONS
We also offer Credit/Debit Card payments, with no additional fees or price differences compared to Cash on Delivery. Your payment information and personal data are handled securely. For more details, please review our Privacy Policy.
ORDER TRACKING
Once your order is shipped, you will receive a tracking number to monitor your shipment status.
DELIVERY ATTEMPTS
Our courier will attempt delivery according to the estimated timeline above. If delivery is unsuccessful on the first attempt, a second attempt will be made. If the customer cannot be reached, the order will be returned and canceled.
DAMAGED OR LOST SHIPMENTS
Customers are eligible to check their order during the delivery process. If the product appears defective, broken, leaking, or if the wrong item was delivered, the customer has the right to refuse receiving the order and report the issue immediately. Athar Scents will either reship the product or process a refund via the original payment method. For more details, please refer to our Return & Refund Policy.
CONTACT
For any shipping or delivery inquiries, contact our support team with your order details.
Contact UsATHAR
Signature fragrances crafted in Egypt.
ATHAR
Signature fragrances crafted in Egypt.